Customer Help
Shopping policy
This policy outlines the processing and shipping timelines after you place an order and explains associated costs and responsibilities. As a factory supplier based in Shenzhen, China, we primarily handle cross-border orders. Please read the following terms carefully.
International Orders
How Long Does Order Processing Take?
All orders are processed during our business days (Monday through Friday, excluding Chinese public holidays).
Order Confirmation: We will confirm order details with you within 1-2 business days after receiving your payment or a valid Letter of Credit (L/C) document.
Production Lead Time: Customized products or large volume orders may require additional production time. Our sales representative will communicate and confirm the lead time with you before order confirmation.
Stock Products: For standard stock products, we typically arrange shipment within 3-5 business days after order confirmation.
What Shipping Options Are Available?
Air Freight: A cost-effective solution for small to medium-sized shipments. Estimated delivery takes 5-12 business days with full tracking.
Sea Freight: The most economical choice for large volume and non-urgent cargo. Estimated delivery takes 25-45 business days with port-to-port tracking.
How Are Shipping Costs Calculated?
Shipping Costs: Shipping costs are calculated based on product weight/volume, destination, and your chosen shipping method. The final cost will be confirmed to you in a quote provided by our sales representative.
Who Pays for Import Duties and Taxes?
Responsibility: All shipments from us are default to DDU (Delivered Duty Unpaid). This means you (the importer) are solely responsible for paying all import duties, Value-Added Tax (VAT/GST), customs brokerage fees, and any other charges levied by the destination country/region.
Why We Don’t Cover These: Tax rates and policies vary significantly and change frequently across different countries. As the buyer, you are more familiar with your local tax regulations, and handling these fees is the standard practice in B2B international trade.
Payment Process: Typically, your chosen logistics carrier or customs broker will contact you to guide you through paying these fees once your shipment arrives and is undergoing customs clearance. The shipment will only be released after these fees are settled.
If you have any other needs, you can contact our sales customer service by email.
What Happens If There's a Delay or My Item Is Out of Stock?
While we strive to ensure timely shipment, international transit can sometimes be delayed due to factors beyond our control, such as weather, customs inspections, or holidays. We cannot be held responsible for such delays but will assist in communicating with the carrier.
If an item is out of stock, we will notify you immediately to discuss alternatives or provide an estimated restocking date.
What If My Shipping Address Is Incorrect?
Please ensure the shipping address you provide (including company name, contact person, and phone number) is 100% accurate and complete. Any additional shipping costs, return fees, or lost parcels resulting from an incorrect or incomplete address will be the responsibility of the ordering party.