Customer Help
General FAQ
Billing
When will my credit card be processed?
To provide the fastest possible service, your credit card will be processed immediately when your order is placed. On the rare occasion when a product cannot be shipped immediately,the next shipping date will be notified to you by email.
Orders
What is the status of my order?
You will get a shipment notification emailed to you as soon as your order ships out. If you have any questions or are having trouble tracking your order please give us a email at kaitothetop888@gmail.com .
Orders cannot be changed or adjusted once they have been placed. If you need to change your order, it will need to be cancelled and resubmitted. If packages have already been shipped, a fee will be required to call the item back.
We ship orders out Monday through Friday. Orders placed after 12pm CST will start processing the next business day.
What are your payment options?
We accept all major PayPal.
Pricing Policy
14-Day Price Protection
If you purchase a product directly from INLEADER and our MSRP price drops within 14 days due to a pricing adjustment, we will refund the difference upon request. This applies only to official MSRP reductions by INLEADER and does not include price fluctuations caused by currency exchange rates.
International Pricing Differences
Due to differences in exchange rates, taxes, duties, and distributor agreements, pricing may vary across regions. INLEADER’s direct pricing applies only to purchases made through our official website and is not subject to international price matching.
Company
Where can I buy INLEADER products?
INLEADER products are sold exclusively online by us via our website a.k-inleader.com.
Where does INLEADER build their products?
All INLEADER products are designed at our facilities in China.
Can I visit INLEADER?
We offer exclusive, behind-the-scenes tours of our facility. If you would like to sign up for a tour, please give us a email at kaitothetop888@gmail.com .